The Crafty Crew
At The Crafty Crew, each product is handcrafted with care and attention to detail. We strive to ensure you love what you receive. However, if you face any issues, please review our policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- It must be returned in the original packaging
- Proof of purchase (order ID or receipt) is required
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
- Customized or personalized products
- Handmade items with slight variations (these are part of the craft)
- Sale or discounted items
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
Exchanges
We only replace items if they are:
- Damaged
- Defective
- Incorrect product received
If you need an exchange, contact us within 48 hours of delivery with photos of the product.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- We recommend using a trackable shipping service
Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Share clear images/videos as proof
- We will arrange a replacement or refund accordingly
Contact Us
For any return or refund queries, reach out to us:
- Email: support@ecom.thecraftycrew.com
- Address: 6/20, Rama Marg, Shastri Nagar New Delhi – 110015
- Phone: +91 8145869369
Note
As our products are handmade, minor variations in color, texture, or design are natural and not considered defects.